Impact of ISO 9001 Certification on Firm Performance: Case Study of Beni Saf Cement Company
Abstract
ISO 9001 certification is new to Algerian industry, but it has been adopted with great speed in recent years. Using a case approach, this study investigates the effect of ISO 9001 certification of Beni Saf company performance, as perceived by the management. Results indicated that the ISO 9001 certification has a positive impact on Beni Saf Company’s performance. The marketing advantages were the principal benefits and the benefits related to the human resources occupied the lowest position in the company.References
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