AMBIENT WALLS AND BUREAUCRATIC FAULTS: A MIXED DIAGNOSIS OF MICRO AND MESO-SOCIAL COMMUNICATION WITHIN THE CUGIR SOCIAL ASSISTANCE DIRECTORATE

<doi>10.24250/jpe/SI/2026/VMN/RR/</doi>

Abstract

This article analyses the dynamics of the information
circuits within the Social Assistance Directorate (DAS)
Cugir, investigating the impact of communication barriers
on the efficiency of case management. Adopting a mixed
convergent design (triangulation), the research
corroborates quantitative data obtained from specialists (N
= 20) and beneficiaries (N = 50) with the hermeneutical
audit of three complex social files in the field of domestic
violence, child protection and severe marginalization. The
results reveal a deep asymmetry between the high empathic
capital of the staff (overall satisfaction score of 84%) and
the logistical-environmental constraints of the local public
system. On the micro-interpersonal dimension, the lack of
physical privacy in the common administrative offices
generates serious risks of violation of professional secrecy
(75% of specialists) and discomfort for 40% of
beneficiaries, vitiating the accuracy of the initial
assessment. At the meso-institutional level, the external
collaborative network is affected by asynchronous
scriptural circuits and database isolation, generating a
chronic administrative latency of 10-14 calendar days and
turning 58% of the beneficiaries into bureaucratic
couriers. To manage vital emergencies, 70% of specialists
are forced to circumvent formal channels in favor of
informal telephone bypasses. The diagnosis shows that
superficial digitization has multiplied the scriptural effort through the phenomenon of double storage (85%). In
conclusion, the sustainability of social assistance requires
the urgent restructuring of communication flows through
the modular reconfiguration of workspaces, the
implementation of synchronized collaborative governance
(within a maximum of 48 hours) and ensuring the
automatic interoperability of local information systems.