PSYCHOLOGICAL FACTORS OF EMOTIONAL INTELLIGENCE OF SERVICE EMPLOYEES OF STATE EMPLOYMENT SERVICE

doi>10.24250/jpe/2/2021/IR/MR/TB/OK/GK

Abstract

The article considers emotional intelligence as a subject of
scientific knowledge in psychological science and its impact on the
professional success of employees of the state employment service.
The relevance of the study of psychological factors of emotional
intelligence of employees of the employment service is associated
with unpredictable socio-economic and political conditions of society
in our country, which require considerable transformation by the
public employment service. All transformations are directly related to
the staff of this service because it is specialists who must master new
approaches, innovations, as well as competencies to reach a new
qualitatively higher professional level, to best meet the needs of
customers of the service. Theoretical analysis of psychological
factors of emotional intelligence of employees of the state
employment service is given. The general strategy of empirical
research is stated and the choice of methods for determination of the
level of emotional intelligence of employees of the employment
service and psychological factors influencing this level is
substantiated. The sample of employees of the employment service is 

substantiated. A qualitative and quantitative analysis of the results of
the study, as well as a comparative analysis of the levels of
manifestation of indicators of psychological factors in groups of
specialists with different soot work in the employment service.The
stages of social and psychological support for activating the
development of emotional intelligence for effective professional
activity and successful self-realization of the personality are
revealed. The content of the training program provides a
comprehensive impact on the cognitive (assessment), emotional
(experience) and behavioural (communicative behaviour) areas of
personality. The training program is based on the basic principles of
socio-psychological training practice – establishing a connection
(affiliation), empathy, acceptance of others, cognitive processing of
experience. The most productive methods of activating the
development of emotional intelligence were the basic methods of
socio-psychological training (group discussion, role play) and means
of art therapy (dance therapy, music therapy, etc.). The use of
techniques and methods of art therapy during socio-psychological
training has proven their effectiveness.